COVID-19 Shipping & Pre-Order information
To our customers,
As the worldwide pandemic ceases the world nearly to a halt, there are some changes to be expected to our online practices.
To lower the risk of exposure to our very small team working through your orders, we will be reducing our dispatch days to 1 day a week. We will be aiming to get all orders dispatched on a Wednesday. Please make sure your orders are in by 12:00pm each Wednesday for immediate shipping.
Due to worldwide postal services also running on minimal staff, shipping delays are to be expected, this is out of our control but should you have any queries please do use the contact us form on our website, or message us on our social medias (@SonnerToys).
We are subject to courier availability. This schedule or courier company can change at any point to whoever is the most reliable.
As previously mentioned, shipping delays are inevitable during this situation. Please expect some delays to your Pre-Orders if you were expecting them in March, April & May. Current estimated delays are 1-2 weeks.
We're trying our hardest to turn around stock as fast, as safe and as efficiently as possible, so your patience is massively appreciated.
Stay Safe, Stay Home, we can all get through this together.
- The SonnerToys team x