COVID-19 Update June 15th

Store News -

COVID-19 Update June 15th

What a strange last few months eh? As lockdown restrictions across the United Kingdom start to ease, our business model also begins to regain some normality. Here are the latest updates from us:

Shipping:

We've organised Royal Mail pick ups every single day! All packages selected for normal delivery will be sent via Second Class Signed in the UK and International Tracked for International Deliveries. Although restrictions have been eased, we are still running with a much smaller team, please allow for 1-3 days for dispatch.

Pre-Order ETAs:

Although measures are being lifted, the ramifications this deadly disease has had on the world has not. We've been trying our best to keep on top with Pre-Order products and the ETAs that have been affected, however, during this climate its just that, an estimate. If your product is confirmed to have been delayed to a specific date you will receive an email from us! We appreciate your patience through this unknown territory for the industry.

Customer Support:

It's a very confusing time and we've brought back one of our very own to answer any concern that you may have, there's a few ways that you can contact us:

Social Media - All social media handles are: @SonnerToys

Contact Us Form - Found on our website.

Email - Urgent enquiries should be sent to: Craig@SonnerToys.co.uk

Please be aware that we are very busy during this period. Please allow 1-3 working days for a response.

Affiliate Programme:

Our affiliate programme will be back very soon! Are you an influencer with a passion for all things geeky? Want to work with SonnerToys? We wanna hear from you! Please email the following details with the subject: "SonnerToys Affiliate Application" to: Craig@SonnerToys.co.uk

Name:

Age:

Location:

Contact Details:

Platform: (Twitter, Youtube etc)

Reach: (How many people view & interact with your content)

Comic Cons:

Normally, around this time of year, we'd be gearing up with butterflies in our bellies excited to tackle our favourite annual challenges, Comic Cons. However, with heavy hearts, we must announce that we will not be attending any of those still continuing this year. It's too big of a risk to send ourselves in after the events that have just proceeded on our planet. The safety of our staff is of upmost importance. We hope to attend as many as we can in 2021! 

Portsmouth Store:

Although non-essential retail outlets have been allowed to reopen today (June 15th), we will not be one of those doing so. In the interest of safety for our staff and customers, we will be reserving our reopening to: Saturday July 4th. 

We will be making a separate post this week, with all the information and measures on how we will be both protecting you and our staff.

 

It's been a crazy last few months, and we're all so very excited to be reunited with you all! Stay safe, until we meet again! - SonnerToys x

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