Get ready for Christmas with Sonner Toys
Well, where the hell has the year gone! Christmas is here yet again, and so I thought it best to talk to our customers directly about what to expect from us during this period:
As previously mentioned in my last blog post, we are experiencing severe delays from all of our suppliers. This is an issue that is plaguing almost every business around the planet. We currently have over 4,000 Funko Pops and 2,500 Action Figures on their way - but most are held up in customs & ports! We have no choice but to wait patiently for them arrive through our doors. We know delays are frustrating more than most, but we want nothing more than to ship pre-orders out! Our warehouse staff are prepped and prepared to ship items out the same day as they come in, reducing waiting times as much as possible.
Because of these issues we cannot reiterate enough to customers to only buy in stock items if the order is intended for Christmas. We cannot guarantee any dates as to when pre-orders will arrive in stock during this climate.
For items purchased in our stores - returns will be accepted up to 14 days after the initial purchase. Items returned can be exchanged either for an alternative product or a gift card. Receipts are required, gift receipts can be provided.
Christmas Last Posting Dates
Here are the last posting dates by Royal Mail and in relation to our Shipping Options to make sure you receive your order for Christmas:
Royal Mail Tracked 48 - Tuesday 21st December (15:00 Latest)
Royal Mail Tracked 24 - Wednesday 22nd December (15:00 Latest)
Australia, New Zealand, Greece, Italy, Portugal - Monday 6th December (13:00 Latest)
Africa, Central and South America, Asia, Far and Middle East - Wednesday 8th December (13:00 Latest)
Cyprus, Malta, Sweden, Eastern Europe (except Czech Republic, Poland and Slovakia), Turkey - Friday 10th December (13:00 Latest)
Canada, Czech Republic, Finland, Poland and USA - Monday 13th December (13:00 Latest)
Austria, Belgium, Denmark, France, Germany, Iceland, Ireland, Luxembourg, Netherlands, Norway, Slovakia, Spain, Switzerland - Thursday 16th December (15:00 Latest)
As with every Christmas, our Customer Service team are backlogged with enquiries. The current wait time is 2-5 working days, however, we are training new staff members to make this a much faster process. We would like to ask customers to only email if your enquiry cannot be answered by our FAQ or ETA pages, abuse to our Customer Service team will not be tolerated and will result in your order being cancelled and account banned.
In accordance with my last blog post, our cancellation system has been overhauled and we are now running on our new system, we are catching up with the backlog leftover from the older system and anticipate we will be caught up in the next couple of weeks. Please do not fill out our old Cancellation Form, it is no longer in use.
Comic Cons have finally returned! Our first appearance will be at this weeks London Film and Comic Con by Showmasters, held at the London Olympia: Friday 19th - Sunday 21st. We'll be bringing a whole tonne of goodies, exclusive products and new items to our ever expanding range. It's the perfect place to grab any collector the perfect Christmas present!
Get those carts ready, Black Friday is panning out to be our biggest ever sale! Nearly every item we have in stock will be reduced to incredibly low prices! Our warehouse team are prepped to get all orders out the door the very next working day. Don't hesitate, once an item is sold out, it is gone forever!
Items on their way
In an attempt to ease the strain on our Customer Service Team, a separate blog post has been posted which details all items confirmed to be on their way to us.
It can be found here: https://sonnertoys.co.uk/blogs/news/items-on-their-way-15-11-2021
We love Christmas, and look forward to making this year a little more special! Keep a close eye on our socials for exciting new news, giveaways and more during this festive period! Thanks again for those who have once again remained patient and supportive.